Operations Management Case Study Report Case: Benihana of Tokyo PREPARED BY: UNDER THE GUIDANCE OF: Dhruv Gupta 13DM Prof. A.K. Dey. Discusses the development of a chain of “theme” restaurants. The student is asked to evaluate the current operating strategy and suggest a long-term expansion. Case Study on Success of Benihana of Tokyo Group 4. 1. Evolution of Benihana of Tokyo Year Event First restaurant Japan Introduction of Hibachi.

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Benihana of TOKYO by on Prezi

With the idea of going public someday the company had moved into joint-ventures in Mexico and overseas for the meantime. He also learned that the American enjoyed watching their food being prepared.

He did a systematic analysis of Tokyyo restaurant market and discovered that although American enjoyed eating in exotic surrounding but were deeply mistrustful towards exotic foods.

Considering all these advantages and disadvantages into account the company had three principal areas for growth: Labour skilled at providing an interactive dining experience, equal attention to all the customers 6.

Click here to sign up. Beverages cost lower than the industry: Authentic Japanese atmosphere 3. There were other issues which had xase be addressed for example importing every item from Japan used in construction of a unit and using Japanese carpenters. Target high traffic area Benihana restaurants adopted well defined and accurate methods during site selection and training of chefs which helped them reduced the average dinner turnover time. The instant success of the first unit helped Rocky to open six franchises within the next seven years soon after which fokyo realized that the franchise owners were investors and had no restaurant experience which made it even more difficult for them to relate to a native Japanese staff.

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Tokyo: A Case Study of Benihana of Tokyo&nbspCase Study

Apart from this each restaurant had a caae management structure which allowed all the managers to report to the operation manager, Allen Saito who in turn reported to Bill Susha Vice President which made it easier for the top management to control the company.

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Help Center Find new research papers in: Food and beverages Types of food served: They keep an optimal mix to meet the business district and residential flow. All this along with the unique combination of Japanese paternalism in an American setting made the Benihana model difficult to replicate but there were certain problems that the management was facing during the future expansion plans.

Dhruv Gupta 13DM Prof. Business person, tourist visitors, white collars Site selection: Tables are designed in such a way that chef prepares food directly in front of the customers therefore reducing variability from waitress and customer can easily communicate the menu.

Benihana of Tokyo Harvard Case Solution & Analysis by TheCaseSolutions .com on Prezi

As the menu was simple and limited so, the benihna wastage was reduced. Model difficult to replicate: He got himself enrolled in the school of restaurant management at New York City College, thinking that he would never go hungry in the restaurant business.

Furthermore they had the constraints of the staff and the cost factor which confined them to open there units in major cities. Food cost relative to the industry: The major problem that Rocky addressed “Rocky” Aoki from the analysis was the shortage of skilled labor which he eliminated with the Hibachi table arrangement, which required only the chef as a skilled person. Remember me on this computer.

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Benihana of Tokyo

These learning helped Rocky to open up his first unit of Figure 2: Then table helps the customer to participate in the cooking process. According to Bill Tokyi Vice President the company could limit to opening only 5 units a year because that was as fast as the two crews of Japanese carpenter could work. Steak, chicken and shrimp Target customers: The future plans also include targeting younger generations and introducing a combination caee Chinese and Japanese operations and expand the Benihana experience in various other domains such as Renoir exhibitions and model agencies etc.

Low Henihana Rocky realized that low cost could be nenihana and as the customer experience was unique, so it led to high profits. The United States, overseas and Japan. Hibachi and Teppanyaki Table: Skip to main content. Benihana restaurants adopted well defined and accurate methods during site selection and training of chefs which helped them reduced the average dinner turnover time and the unique combination of Japanese paternalism in an American setting made the Benihana model difficult to replicate 8.

Benihana founder Hiroaki Benihana by